We are looking for a skilled Senior Site Supervisor to manage day-to-day operations at a busy services site. This role involves overseeing a small, customer-facing team and ensuring high levels of service delivery. You’ll be working closely with both the client and service providers, making sure we meet agreed service levels and customer expectations while maintaining a positive working environment.

Location: Rugby, CV23

Shifts: 37.5 hours a week, 5 days over 7 on rota

Payrate: £27,300 per annum (overtime available, calculated hourly)

This will be a full-time role working 37.5 hours per week across a 5 out of 7 working patterns (including evenings and weekends) where flexibility is vital to be successful within this role.

In this role, you’ll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. If you're looking for a rewarding position with plenty of variety and the chance to make a real impact, we’d love to hear from you.

Key Responsibilities:

Oversee the day-to-day operations at the motorway services, ensuring the site runs smoothly and customers receive high-quality service.
Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficient operations.
Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations.
Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency.
Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies.
Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles.
Handle day-to-day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace.
Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service.
Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction.
Lead by example, coaching and supporting the team to meet their individual and collective goals.
Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met.
Promote best practices across the team and share knowledge to support continuous improvement.

A little about us:

A family-owned business, founded in 1962
Employing over 4,000 colleagues
Currently sit within the top 2% of all cleaning and security providers
Our services include Cleaning, Security, Specialist, and FM services
Passionate about delivering a personable and reliable service
We work within multiple industries and they will probably be brands you know and love, if this all sounds great to you then we look forward to hearing from you.

Why should you apply?

To join a flourishing company that will give you the opportunity to grow, develop and refine your leadership skills.
To become a valuable leader our team, showcasing your knowledge and skill set you will contribute.
To have an opportunity to be recognised and make a difference within a large FM company.